The turnaround time, also known as the production turnaround, is the time (in days or hours) it takes for us to do the printing, cutting, and finishing of the print job, ending when you have a completed printed product ready for pick-up or ready to ship. It DOES NOT include the time for artwork checking and shipping, mailing, or delivery.
All turnaround times are based on business days and office hours: Monday through Friday 8:30am - 5:30pm, Saturday 8am - 3pm, excluding all national holidays.
When does the Turnaround Time start?
Turnaround Time begins when:
- you have paid for the order in full
- AND your file is provided ready to print
- A. If you give us the file, it must meet our file requirements for print to avoid any production delays
- or B. If we've created or designed it, it must be approved for the turnaround time to start*
If your print order is submitted and approved by 12pm BKK time on any business day, turnaround time begins the same day. If it is submitted and approved after 12pm BKK on any business day, production will begin the next business day.
*Uploaded files are considered NOT already approved, and we have to check them. However, files that do not meet our file requirements may cause delays, so turnaround time will begin when we have your print-ready file(s), not when this form was submitted.